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FAQ

Frequently asked questions

Quick answers before you reach out.

How to create a free online store in India?
Sign up on Mysto, add your products, and your store goes live in under 2 minutes — no credit card needed, no coding, no setup fees. You get a storefront, checkout, and order management free from day one.
Does Mysto support UPI payments?
Yes. Your customers can pay using UPI, debit cards, credit cards, or cash on delivery. All major payment methods Indian shoppers use are supported right out of the box.
Is Mysto good for Instagram sellers in India?
Mysto is built for exactly this. Add your store link to your Instagram bio, and followers land on a proper storefront where they can browse and buy — instead of DMing you for prices.
Is Mysto better than Shopify for Indian small businesses?
Shopify is built for global sellers and charges in USD. Mysto is built specifically for Indian sellers — with UPI, cash on delivery, WhatsApp sharing, and pricing in rupees. No expensive plugins, no international payment headaches.
Can I use my own domain name with Mysto?
Yes. You can connect a custom domain so customers see your brand name in the address bar. Mysto guides you through the DNS steps — no technical knowledge needed.
How do I manage orders and deliveries on Mysto?
Your Mysto dashboard shows all orders in one place — new, packed, shipped, and delivered. You can update order status, notify customers, and track your daily sales without switching between apps.
Is there a free plan? What are Mysto's pricing plans?
Yes — Try Mysto free with no credit card required. When you need more products or features, paid plans (Grow and Scale) are billed in rupees with no hidden charges.
Does Mysto support GST invoicing?
Mysto helps you run a proper storefront with order records you can use for your books. For GST-compliant tax invoices with GSTIN, line-item tax breakdown, and statutory fields, check your plan features or contact support — we can guide you on what is available today and what is on the roadmap for Indian sellers.
Can I use Mysto with Shiprocket or other delivery partners?
Yes. You manage fulfilment from your Mysto dashboard — mark orders packed and shipped, share tracking with customers, and coordinate with any courier or aggregator you already use, including Shiprocket and similar partners. Mysto does not lock you into one logistics provider.
Can I keep selling on Instagram while using Mysto?
Absolutely. Mysto is built for Instagram sellers — keep posting reels and stories, put your store link in your bio, and let customers browse, see prices, and pay with UPI or COD without DMing you. Instagram drives traffic; Mysto handles the store and orders.
Is the Mysto mobile app available?
Yes. Mysto has a dedicated PWA. Add it to your phone’s home screen and it works the same as a mobile app, with all the features you use to run your store. A native App Store and Play Store app is in development and will be available soon.
Does Mysto have an app store like Shopify?
Yes. Mysto has its own app store. You add apps to your store as you grow — for payments, shipping, marketing, and more — without leaving Mysto.
Does Mysto have themes?
Yes. Mysto has ready-made themes for your storefront. Pick a theme, customize it, and publish. Premium themes are available when you want a more advanced design.
Is Mysto good for dropshipping?
Yes, for domestic dropshipping in India. In the Mysto App Store, Importly is the app built for dropshipping — use it to import products and run a domestic dropshipping store on Mysto.
Why is Mysto free?
Mysto is free because we follow experience first, then you buy. Start your store and grow it before you pay. That gives small businesses time to grow, and you upgrade only when you are ready.

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